Privacy Policy

1. Introduction

CoachEcho ("we," "our," or "us") operates the CoachEcho platform, including InvestEcho and BrokerEcho products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or using CoachEcho, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

Account Information

When you register for CoachEcho or request a demo, we may collect your name, email address, phone number, company name, and job title.

Transcript Data

Our platform analyzes conversation transcripts that you upload or sync. These transcripts may contain information about your team members, prospects, and the content of sales conversations. We process this data solely to provide coaching analysis and scoring through our platform.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, session duration, browser type, device information, and IP address.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver relevant content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the CoachEcho platform
• Analyze uploaded transcripts and deliver coaching scores and feedback
• Improve, personalize, and expand our services
• Communicate with you about your account, updates, and support
• Send marketing and promotional materials (with your consent)
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. Transcript Data and AI Processing

Transcript data uploaded to CoachEcho is processed by our patented AI engine to generate coaching analysis, performance scores, and feedback. We do not sell transcript data to third parties. Transcript data is used exclusively to deliver our coaching services to you and your organization.

We may use anonymized and aggregated data (with all personally identifiable information removed) to improve our AI models and platform performance. Individual transcripts are never shared with other customers or used for purposes unrelated to your account.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We work with trusted third-party vendors who assist in operating our platform, processing payments, or providing customer support. These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your explicit consent for purposes not covered by this policy.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account information for as long as your account is active or as needed to provide you with our services. Transcript data is retained according to the terms of your subscription plan. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request portability of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the information provided below.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

10. Children's Privacy

CoachEcho is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of CoachEcho after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

CoachEcho
Email: privacy@coachecho.com