Last updated: February 19, 2026
By accessing or using the CoachEcho platform, including InvestEcho and BrokerEcho products (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
CoachEcho provides an AI-powered sales coaching platform designed for real estate investors and real estate brokerages. The Service analyzes conversation transcripts uploaded or synced by the customer and delivers coaching analysis, performance scoring, and training feedback to acquisition managers, agents, and their managers.
CoachEcho does not record conversations. The customer is responsible for capturing and providing transcripts or recordings to the platform.
To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to notify us immediately of any unauthorized use of your account. CoachEcho is not liable for any loss or damage arising from unauthorized access to your account.
Access to CoachEcho is provided through subscription plans as described on our website or in a separate agreement. By subscribing, you agree to pay all fees associated with your selected plan.
You retain all ownership rights to the transcript data, recordings, and other content you upload to CoachEcho ("Your Content"). By uploading content, you grant CoachEcho a limited, non-exclusive license to process, analyze, and store Your Content solely for the purpose of providing the Service to you.
You are solely responsible for ensuring that you have the legal right to upload and process all content provided to CoachEcho. This includes obtaining any necessary consent from individuals whose conversations are captured in the transcripts, in compliance with all applicable recording and privacy laws in your jurisdiction.
CoachEcho processes Your Content using our patented AI engine to deliver coaching analysis and scoring. We do not sell Your Content to third parties. We may use anonymized, aggregated data to improve our platform, but individual transcripts are never shared with other customers.
You agree not to use the Service to:
The CoachEcho platform, including its patented AI engine, software, design, branding, trademarks, and all related intellectual property, are owned by CoachEcho and are protected by applicable intellectual property laws.
Nothing in these Terms grants you any right, title, or interest in the Service other than the limited right to use it in accordance with these Terms. InvestEcho, BrokerEcho, CoachEcho, Transcript Echoing, and Performance Scoring are trademarks of CoachEcho.
Each party agrees to keep confidential any proprietary or non-public information disclosed by the other party in connection with the Service. This obligation does not apply to information that is publicly available, independently developed, or rightfully received from a third party without restriction.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. CoachEcho does not warrant that the Service will be uninterrupted, error-free, or that AI-generated coaching feedback will produce specific business results.
CoachEcho provides AI-powered coaching analysis as a tool to support sales training. The platform does not replace professional judgment, and coaching feedback should be used at the discretion of the organization and its managers.
To the maximum extent permitted by law, CoachEcho shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or related to your use of the Service.
CoachEcho's total liability for any claim arising from these Terms or the Service shall not exceed the total fees paid by you to CoachEcho during the twelve (12) months preceding the claim.
You agree to indemnify and hold harmless CoachEcho, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights, including privacy and recording consent laws.
Either party may terminate the subscription in accordance with the terms of the applicable subscription plan. CoachEcho reserves the right to suspend or terminate your access to the Service immediately if you violate these Terms.
Upon termination, your right to use the Service ceases immediately. You may request export of Your Content within 30 days of termination, after which CoachEcho may delete Your Content from its systems.
We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the courts located in the State of Florida.
If you have any questions about these Terms of Service, please contact us:
CoachEcho
Email: legal@coachecho.com